How can we help?
What countries do we deliver to?
We currently offer a fully tracked service to the following countries.
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Kingdom , United States ,
How much does shipping cost?
Country not listed? See a full list of where we ship to
|Free - Over £50
3 working days
2 working days
1 working day
|Next Day Guaranteed
1 working day
How long does shipping take?
These are guideline times for shipping…
UK > TRACKED 24 – 1 day (plus 1 day processing)
UK > TRACKED 48, 2 days (plus 1 day processing)
UK > NEXT DAY BY 1PM (Order by 2pm previous day)
EU > 3-7 business days (plus 1 day processing)
WORLDWIDE > 7-14 business days (plus 1 day processing)
How will my order be sent?
All our deliveries are sent from the UK using Royal Mail’s tracked service (unless stated).
If outside the UK, the parcel will then be taken over by your local post office service.
Do you require discreet packaging?
If your order requires discreet packaging just select that option at checkout.
The only evidence of the word ‘Lush Wigs’ that will remain will be in small text on the customs declaration for customers outside of the UK.
How can I track my delivery?
All of our deliveries are sent tracked with Royal Mail. Once your order has been dispatched you will receive an email that contains your tracking code. If for some reason you have not received this you can locate details regarding your order below…
You can access the status/tracking of all your orders in your account area.
If you did not register at checkout out as a guest you can find out further details by using the link below. You will need your order number and email address.
Track my parcel.
Am I able to apply for vat relief on my Lush Wig?
Yes, you are able to claim VAT relief on your wig purchase with Lush Wigs. If you are currently receiving chemotherapy, have alopecia or are chronically sick and have a disabling condition, you can claim VAT relief from this website.
You are able to claim back the VAT for each of your purchases as long as you qualify with any of the above conditions.
If for some reason you are unsure whether you can claim VAT relief, please contact your doctor for further clarification. You can also find useful advice by visiting HMRC Helpline website or call on 0300 123 1073, Option 1 for assistance.
Making a false declaration to the HMRC is fraudulent so please be sure that you qualify beforehand.
How do I claim VAT relief?
To claim VAT relief on your purchase just complete the declaration at the checkout stage of your order.
What products can I claim on?
You can claim VAT relief for any of our wigs and hairpieces. You are unable to claim VAT relief for any accessories.
How much is VAT relief?
The relief is currently 20%.
Terms and Conditions
VAT Relief Claims (Online) Under HMRC Reference: Notice 701/7 (August 2002)
- If you are eligible to reclaim VAT relief under the HMRC Reference: Notice 701/7 (August 2002), you can complete the form electronically during the checkout process.
- All orders must be placed by the person who is eligible to reclaim the VAT relief.
- Any incomplete relief information can prevent your order being processed correctly.
- VAT relief can only be applied to all qualifying items in your shopping basket at checkout.
- The online VAT Relief Claim Form is a personal declaration, electronically signing the form you are verifying that you are eligible to reclaim the VAT as defined in HMRC Reference: Notice 701/7 (August 2002).
- Please contact HMRC directly for all queries relating to eligibility.
- VAT relief claims under HMRC Reference: Notice 701/7 (August 2002) will not be processed for orders to the Channel Islands and outside the EU.
How will I know if my order has processed correctly?
We will send you an email as soon as your order has been placed to let you know that we have received it and are ready to start processing your order. Once your order has been marked as dispatched we will notify you via email. This email will include a tracking link.
You will also receive a confirmation email from Stripe/PayPal after payment.
In the case you do not receive emails from us after ordering please check your spam/junk folder in your inbox. Otherwise, please contact us and we’ll be happy to help.
Can I send a product to someone at a different address?
Yes you can. At checkout just complete the section titled ‘Deliver to a different address’ at checkout.
Can I return an item?
If you would like to return your wig or feel it is faulty then please get in touch first. We will then begin the returns process for you. Wigs returned without being pre-arranged with us will not be refunded.
The wig must be returned within 30 days of purchase. It must be returned with all original packaging and tags still attached. The wig must not have be worn, brushed or restyled in any way.
We accept you need to remove the wig from its bag to inspect whether the colour and style is suitable.
We will process your refund as soon as the item has arrived with us and has been inspected.
Please note: We cannot accept responsibility for any damages incurred when styling or washing your wig.
For countries outside the UK you will be responsible for any import taxes that may occur when your items arrive.
How do I know that your checkout is secure?
Our website uses AlphaSSL protection from Globalsign. Our payment gateway is also managed by PayPal systems so we do not store any debit/credit card details on our servers.
Do you offer discounts for ordering in bulk?
If you are considering an order of 10 or more items please get in touch prior. We may be able to arrange a discount.