How can we help?

Yes, we accept returns.
Please see our dedicated returns page for full information.
RETURNS

Can I claim VAT relief on my Lush Wigs purchase?

Yes, you can. If you are buying a wig for personal use and live in the UK.  Your exempt from paying the 20% VAT if you:

Are currently receiving chemotherapy or cancer treatments

Have alopecia or Scalp Conditions that cause severe, permanent scarring hair loss (Cicatricial Alopecia), burns, or head injuries requiring a wig.

Trichotillomania: If compulsive hair pulling impacts a person’s everyday life (e.g., severe social anxiety, time spent hair pulling, avoiding daily tasks, or significant distress), it satisfies this criterion.

Chronic long-term illness like:

Lupus (both Systemic and Discoid Lupus).

Hashimoto’s Thyroiditis / Graves’ Disease (chronic autoimmune thyroid conditions causing severe thinning of the hair).

Rheumatoid Arthritis (when systemic inflammation or immunosuppressant medications trigger hair loss)

Not sure if you qualify?

If you aren’t sure whether your medical condition qualifies, you can call the official HMRC VAT Helpline on 0300 200 3700.

How much is VAT relief?

VAT relief is 20% off, for example a majority of wigs are £30.00 so thats £5.00 deducted.

Also if your making a multiple order, the 20% VAT relief is deducted from each wig/s you choose.

Please note: this varies with sale items, but 20% is always deducted from the price of each wig in your bag.

How to apply

1. At the checkout there is a tick box with : I am eligible for VAT Relief (optional) you need to tick this box.

2. A dropdown box will open, with a brief VAT relief declaration, below this is a text box.

3. It will ask you to enter your full name and this acts as your digital signature.

Can I claim vat relief more than once?

VAT relief isn’t a one off allowance. Each purchase simply needs to meet the relevant conditions at the time.

Please note: VAT relief applies strictly to wigs, it does not cover accessories.

We currently offer a fully tracked service to the following countries.

Australia, Austria, Canada, Denmark, Estonia, Finland, France, Germany, Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom , United States ,

These are guideline times for shipping…
UK > TRACKED 24 – 1 day (plus 1 day processing)
UK > TRACKED 48, 2 days (plus 1 day processing)
UK > NEXT DAY BY 1PM (Order by 2pm previous day)
EU > 3-7 business days (plus 1 day processing)
WORLDWIDE > 7-14 business days (plus 1 day processing)

All our deliveries are sent from the UK using Royal Mail’s tracked service (unless stated).
If outside the UK, the parcel will then be taken over by your local post office service.

If your order requires discreet packaging just select that option at checkout.
The only evidence of the word ‘Lush Wigs’ that will remain will be in small text on the customs declaration for customers outside of the UK.

All of our deliveries are sent tracked with Royal Mail. Once your order has been dispatched you will receive an email that contains your tracking code. If for some reason you have not received this you can locate details regarding your order below…

Registered customers
You can access the status/tracking of all your orders in your account area.
Login here.

Guest customers
If you did not register at checkout out as a guest you can find out further details by using the link below. You will need your order number and email address.
Track my parcel.

We will send you an email as soon as your order has been placed to let you know that we have received it and are ready to start processing your order. Once your order has been marked as dispatched we will notify you via email. This email will include a tracking link.
You will also receive a confirmation email from Stripe/PayPal after payment.

In the case you do not receive emails from us after ordering please check your spam/junk folder in your inbox. Otherwise, please contact us and we’ll be happy to help.

Yes you can. At checkout just complete the section titled ‘Deliver to a different address’ at checkout.

For countries outside the UK you will be responsible for any import taxes that may occur when your items arrive.