How can we help?

Yes, we accept returns.
Please see our dedicated returns page for full information.
RETURNS

Am I able to apply for vat relief on my Lush Wig?

Yes, you are able to claim VAT relief on your wig purchase with Lush Wigs. If you are currently receiving chemotherapy, have alopecia or are chronically sick and have a disabling condition, you can claim VAT relief from this website.
You are able to claim back the VAT for each of your purchases as long as you qualify with any of the above conditions.
If for some reason you are unsure whether you can claim VAT relief, please contact your doctor for further clarification. You can also find useful advice by visiting HMRC Helpline website or call on 0300 123 1073, Option 1 for assistance.

Making a false declaration to the HMRC is fraudulent so please be sure that you qualify beforehand.

How do I claim VAT relief?
To claim VAT relief on your purchase just complete the declaration at the checkout stage of your order.

What products can I claim on?
You can claim VAT relief for any of our wigs and hairpieces. You are unable to claim VAT relief for any accessories.

How much is VAT relief?
The relief is currently 20%.

Terms and Conditions

VAT Relief Claims (Online) Under HMRC Reference: Notice 701/7 (August 2002)

• If you are eligible to reclaim VAT relief under the HMRC Reference: Notice 701/7 (August 2002), you can complete the form electronically during the checkout process.
• All orders must be placed by the person who is eligible to reclaim the VAT relief.
• Any incomplete relief information can prevent your order being processed correctly.
• VAT relief can only be applied to all qualifying items in your shopping basket at checkout.
• The online VAT Relief Claim Form is a personal declaration, electronically signing the form you are verifying that you are eligible to reclaim the VAT as defined in HMRC Reference: Notice 701/7 (August 2002).
• Please contact HMRC directly for all queries relating to eligibility.
• VAT relief claims under HMRC Reference: Notice 701/7 (August 2002) will not be processed for orders to the Channel Islands and outside the EU.

Wig caps

A wig cap is made of nylon fabric, this helps to keep your hair in place and create a smoother base for your wig to sit. But these are optional, you can just wear your wig directly on the skin of your scalp or over your own hair.
Additional wig caps available to purchase here.

Note: If you are undergoing chemotherapy treatment this can cause a condition called chemo cradle cap, if you’re affected by this you need to contact your oncology nurse or support centre, there are specialist wig caps which are made from breathable materials. It’s best to seek medical advice to ensure you get the correct type you need.

Swept back method

Perfect for those with short hair. This is quick and fuss free. Just comb back your hair from the hairline and use some bobbie pins to keep in place. Alternatively you can use a little hair gel to keep the hair in place.

Braids Method

This is ideal for medium to long hair. In the pictures below the hair is sleek and straight so the hair on top of the head lie flat naturally.

1. Section the hair in two, centre parting to the nape of the neck.

2. Take 2 sections of hair and braid on each side.

3. With the two braids, take one each and crisscross them at the back of the head. They don’t have to be perfect, as long as they are close to the head. Secure with bobbie pins.
4. Place a wig cap over your prepared hair to hold it all in place. This is optional.

French braids method

This method is suited for thick hair and french braids will help keep the hair as close to the head as possible.

1. Section the hair in two, centre parting to the nape of the neck.

2. Take 2 sections of hair and french braid on each side.

3. With the two braids, take one each and pin them down like space buns at the back of the head. Secure with bobbie pins.

Cover with a wig cap to keep the braids secure. This is optional.

Pin curls method

Please note the above picture shows multiple pin curls, smaller sections of hair would be used for very thick or curly hair.

For finer hair the below method is ideal:

1. Divide the head into 4 sections.
2. Wrap each section into a large curl and secure with bobbie pins.
3. Place a wig cap over your prepared hair to hold it all in place. This is optional.

If you have any questions please don’t hesitate to contact us here

Aftercare is essential for maintaining your Lush Wig. We want you to maintain its lifespan which is on average for a synthetic wig 4-6 months.

what you will need

A tangle teezer style brush or wide tooth comb
Note: never use a nylon bristle brush, as this material will break synthetic hair and cause static.

A bowl of warm water.
Note: never use boiling water as the intense heat can take out its style (like curls or waves) and weaken the wig fibers.

A wig shampoo
Note: an alternative to these specialist types; is a baby shampoo as they are mild.

Conditioner or leave in conditioner.
Cold water for final rinse

A towel
Note: microfiber towels or a tea towel size for shorter styles are excellent for absorption.

Wig stand (optional)

Method

First detangle the wig.

Fill the bowl with warm water and add a 50p size of shampoo to water, give it a swoosh.
Place your wig in the water, leave for 5 mins to soak and let the shampoo do its thing.

Use gentle squeezes but ever rub the hair in a scrubbing fashion as this will just damage the wig.

Rinse the wig with cold water, ensuring all shampoo suds are gone.

Conditioning

A wig conditioner can be applied to the hair, to keep it soft and supple and help with detangling.
Apply a 50p size of conditioner and work through the hair.
Rinse with cold water to remove the product.

leave-in conditioner

A leave-in conditioner can be sprayed onto the hair and combed through. It can also work wonders for de-tangling your wig in-between washes.

My preferred method is to hold a tangle teezer type brush and spray the conditioner holding the bottle about 20cm away, and then brush the product through the hair.

Drying

To dry the wig, squeeze out excess water and wrap in a towel, pressing down gently to absorb the water. Use a fresh towel if needed.
Note: never wring out water as this will cause damage.

Put your wig onto a wig stand and leave to dry, or if you don’t have one; leave on the towel to dry flat.

If you have any questions you want to ask, please email us here

Lush wigs are made of a high temperature synthetic fibre that can be heated to 140°C (284°F).

Use ceramic heat styling tools

Ceramic heat tools offer even heat distribution with adjustable temperature settings, allowing you to customize the heat up to 140c, but never above this setting as going any hotter could melt the fibers.
Note: This is the lowest setting on most hair tools. Please check your tools specifications before styling your wig.

Look for safety certifications like CE (Conformité Européenne) or BS EN (British Standard European Norm) which indicate the appliance meets safety standards.

Heat protection

Before applying any heat to your wig, for best results use a leave-in-conditioner or a heat protection spray for synthetic wigs to add extra protection.

Allow Sufficient Cooling Time

After heat styling, allow your wig to cool down. This cooling period helps the hairstyle set.

If you have any questions, please email us here

If your order requires discreet packaging just select that option at checkout.
The only evidence of the word ‘Lush Wigs’ that will remain will be in small text on the customs declaration for customers outside of the UK.