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Common questions

How to wear your hair under a wig

There are many different ways to prepare the hair. We want you to get the most out of your wig and to feel comfortable with your new look.

You can use a wig cap, they come in nylon or mesh cotton fabric. A wig cap helps to keep your hair in place and create a smoother base for your wig to sit. But these are optional you can just wear your wig over these methods if you want a cooler effect.

Swept back method

Perfect for those with short hair to medium length hair. This a quick and no fuss approach to keeping your hair in place.
Just comb back your hair from the hairline and use a bobbie pins or flat hair clips to keep stray hairs in place.
If the hair is very fine you can leave clips and just wear your wig.

Braids Method

This is ideal for fine medium to long hair. In the pictures below the hair is sleek and straight so the hair at the parting and on the crown lie flat naturally.
1. Section the hair in two, down the centre from hairline to nape of the neck.

2. Take 2 sections of hair and braid on each side.

3. With the two braids, take one each and crisscross them at the back of the head. They don’t have to be perfect, as long as they are close to the head. Secure with bobbie pins.

4. Place a wig cap over your prepared hair to hold it all in place. This is optional.

French braids method

This method is suited for those with thick hair and french braids will help keep the as close to the head as possible.

1. Section the hair in two, down the centre from hairline to nape of the neck.

2. Take 2 sections of hair and french braid on each side.

3. With the two braids, take one each and pin them down like space buns at the back of the head. Secure with bobbie pins.

Cover with a wig cap to keep the braids secure. This is optional.

Pin curls method


This is ideal for short, medium and long hair.

1. Divide the head into 4 sections.
2. Wrap each section into a large curl and secure with bobbie pins or flat clips.
3. Place a wig cap over your prepared hair to hold it all in place. Alternatively you can just wear your wig over this method if you wanted a cooler effect.

If you have any questions or would like to share your own methods, please don’t hesitate to contact us here

How to wash a synthetic wig.

Aftercare is essential for maintaining your Lush Wig. We want you to maintain its life and keep it looking healthy.

what you will need

Wide tooth comb
A bowl of warm water.
A wig shampoo, an alternative to these specialist types; would be a baby shampoo as they are mild.
Conditioner or leave in conditioner.
Cold water for final rinse
A towel
Wig stand (optional)

note: never use boiling water as the intense heat can take out its style (like curls or waves) and weaken the wig fibers.

Method

Start by combing the wig to remove any knots.

Fill the bowl with warm water and add a 50p size of shampoo to water, give it a swoosh.
Place your wig in the water, leave for 5 mins to soak and let the shampoo do its thing.

Use gentle squeezes but ever rub the hair in a scrubbing fashion as this will just damage the wig.

Rinse the wig with cold water, ensuring all shampoo suds are gone.

Conditioning

A wig conditioner can be applied to the hair, to keep it soft and supple and help with detangling.
Apply a 50p size of conditioner and work through the hair.
Rinse with cold water to remove the product.

A leave-in conditioner can be sprayed into the hair and combed through. It can also work wonders for de-tangling your wig in-between washes.

Note: Never brush a wet wig as this will cause breakage.

Drying

For drying the wig, never wring out water as this will cause damage.
Squeeze out excess water and wrap in a towel. A microfibre towel is very good for this.

Put your wig onto a wig stand and leave to dry, or if you don’t have one; leave on the towel to dry flat.

If you have any questions you want to ask, please email us here

Heat styling a synthetic wig


Lush wigs have a good variety of different styles to offer. However, achieving a different look or adding some extra definition for a special occasion, often involves heat styling, which can be intimidating for wig owners. Lets guide you through the process of heat styling a wig like a pro while prioritising its health and longevity.

Heat styling and synthetic Wigs

Heat-friendly synthetic wigs are made with special fibers that can withstand low to medium heat, providing flexibility in styling without causing damage.

Invest in Quality Heat Styling Tools

Investing in quality heat styling tools is crucial to achieving the best results while minimising potential damage. Opt for ceramic or tourmaline-coated heating tools that distribute heat evenly and reduce the risk of hot spots that could harm the wig fibers. Adjustable temperature settings are also essential, allowing you to customize the heat up to 140c and never above this setting.

Always Use Heat Protection

Before applying any heat to your wig, always use a heat protectant product specifically designed for wigs. These products form a protective barrier, shielding the wig fibers from direct contact with the heat. Be sure to apply the heat protectant evenly and sparingly to avoid any unwanted buildup.

Test Heat on a Small Section

Before fully heat styling your wig, conduct a patch test on a small, inconspicuous section to determine the wig’s reaction to heat. Set your hot tool to the lowest temperature and gently apply it to the chosen section.

Use Low to Medium Heat Settings


To ensure the longevity of your wig, always use a heat setting of 140°C (284°F) or under on your styling tools. High temperatures can lead to irreversible damage, causing the fibers to lose their luster and bounce. Be patient and work in small sections, as it may take longer to style your wig, but it’s worth preserving its quality.

Embrace the Right Styling Techniques

Whether you’re curling, straightening, or creating waves, adopt the right styling techniques for the best results. When curling, use a larger barrel to achieve loose, natural-looking curls. For straightening, glide the flat iron gently through the wig, avoiding tugging or pulling on the fibers.

Allow Sufficient Cooling Time

After heat styling, allow your wig sufficient time to cool down before handling it further. This cooling period helps the hairstyle set and reduces the risk of disrupting the curls or waves prematurely. Just use some bobbie pins to hold in place, and once cooled: remove.

Heat styling a wig doesn’t have to be a daunting task. Armed with the right knowledge and tools, you can create stunning hairstyles while maintaining the health and integrity of your wig. Remember Lush wigs are heat friendly premium synthetic hair. With patience and practice, you’ll become a master at heat styling, transforming your wig into a canvas for endless styling possibilities!

If you have any questions you want to ask, please email us here

What countries do we deliver to?

How much does shipping cost?

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Currency: GBP

Country not listed? See a full list of where we ship to

Courier Service Price
Tracked 48
2 working days
£4
Tracked 24
1 working day
£6
Next Day Guaranteed
1 working day
£9

VAT relief

Am I able to apply for vat relief on my Lush Wig?

Yes, you are able to claim VAT relief on your wig purchase with Lush Wigs. If you are currently receiving chemotherapy, have alopecia or are chronically sick and have a disabling condition, you can claim VAT relief from this website.
You are able to claim back the VAT for each of your purchases as long as you qualify with any of the above conditions.
If for some reason you are unsure whether you can claim VAT relief, please contact your doctor for further clarification. You can also find useful advice by visiting HMRC Helpline website or call on 0300 123 1073, Option 1 for assistance.

Making a false declaration to the HMRC is fraudulent so please be sure that you qualify beforehand.

How do I claim VAT relief?
To claim VAT relief on your purchase just complete the declaration at the checkout stage of your order.

What products can I claim on?
You can claim VAT relief for any of our wigs and hairpieces. You are unable to claim VAT relief for any accessories.

How much is VAT relief?
The relief is currently 20%.

Terms and Conditions

VAT Relief Claims (Online) Under HMRC Reference: Notice 701/7 (August 2002)


  • If you are eligible to reclaim VAT relief under the HMRC Reference: Notice 701/7 (August 2002), you can complete the form electronically during the checkout process.
  • All orders must be placed by the person who is eligible to reclaim the VAT relief.
  • Any incomplete relief information can prevent your order being processed correctly.
  • VAT relief can only be applied to all qualifying items in your shopping basket at checkout.
  • The online VAT Relief Claim Form is a personal declaration, electronically signing the form you are verifying that you are eligible to reclaim the VAT as defined in HMRC Reference: Notice 701/7 (August 2002).
  • Please contact HMRC directly for all queries relating to eligibility.
  • VAT relief claims under HMRC Reference: Notice 701/7 (August 2002) will not be processed for orders to the Channel Islands and outside the EU.

Can I return an item?

If you would like to return your wig or feel it is faulty then please get in touch first. We will then begin the returns process for you. Wigs returned without being pre-arranged with us will not be refunded.

The wig must be returned within 30 days of purchase. It must be returned with all original packaging and tags still attached. The wig must not have be worn, brushed or restyled in any way.
We accept you need to remove the wig from its bag to inspect whether the colour and style is suitable.

We will process your refund as soon as the item has arrived with us and has been inspected.

Please note: We cannot accept responsibility for any damages incurred when styling or washing your wig.