How can we help?

Yes, we accept returns.
Please see our dedicated returns page for full information.
RETURNS

Am I able to apply for vat relief on my Lush Wig?

Yes, you are able to claim VAT relief on your wig purchase with Lush Wigs. If you are currently receiving chemotherapy, have alopecia or are chronically sick and have a disabling condition, you can claim VAT relief from this website.
You are able to claim back the VAT for each of your purchases as long as you qualify with any of the above conditions.
If for some reason you are unsure whether you can claim VAT relief, please contact your doctor for further clarification. You can also find useful advice by visiting HMRC Helpline website or call on 0300 123 1073, Option 1 for assistance.

Making a false declaration to the HMRC is fraudulent so please be sure that you qualify beforehand.

How do I claim VAT relief?
To claim VAT relief on your purchase just complete the declaration at the checkout stage of your order.

What products can I claim on?
You can claim VAT relief for any of our wigs and hairpieces. You are unable to claim VAT relief for any accessories.

How much is VAT relief?
The relief is currently 20%.

Terms and Conditions

VAT Relief Claims (Online) Under HMRC Reference: Notice 701/7 (August 2002)

• If you are eligible to reclaim VAT relief under the HMRC Reference: Notice 701/7 (August 2002), you can complete the form electronically during the checkout process.
• All orders must be placed by the person who is eligible to reclaim the VAT relief.
• Any incomplete relief information can prevent your order being processed correctly.
• VAT relief can only be applied to all qualifying items in your shopping basket at checkout.
• The online VAT Relief Claim Form is a personal declaration, electronically signing the form you are verifying that you are eligible to reclaim the VAT as defined in HMRC Reference: Notice 701/7 (August 2002).
• Please contact HMRC directly for all queries relating to eligibility.
• VAT relief claims under HMRC Reference: Notice 701/7 (August 2002) will not be processed for orders to the Channel Islands and outside the EU.

The secret to a great look:
How you prep your natural hair underneath your wig dictates how natural, flat, and comfortable the wig will look and feel on your head.
The main objective:
The ultimate goal is to eliminate bulk and create a completely smooth, even foundation, preventing the wig from looking “puffy” or riding up.
Tailored to your hair type: There is no single correct way to prep; the best method depends entirely on whether your natural hair is short, long, fine, or thick

The Wig Cap

A wig cap is usually made of nylon fabric. It helps keep your natural hair in place and creates a smooth, flat base for your wig to sit on.
An optional choice:
Wearing a cap is entirely optional. If you prefer, you can wear your wig directly against your natural hair or the skin of your scalp.
Additional wig caps available to purchase here.

Swept back method

Ideal hair length: The swept-back method is perfect for anyone with short hair. It is quick, easy, and completely fuss-free.The pin technique: Simply comb your natural hair straight back away from your hairline, then secure the ends with a few bobby pins to keep it flat.

The gel alternative: Alternatively, you can use a small dab of hair gel to slick the hair back and keep stubborn stray hairs completely in place.

Standard Braids Method

The ultimate foundation: Braiding your natural hair is the most popular and effective way to prepare for a wig install, especially for medium to long hair lengths.
Flatness is key: Creating small, neat flat plaits distributes the bulk of your hair evenly across your scalp, preventing lumps and ensuring your wig sits completely flat and looks natural.
Protecting your hair: This method keeps your natural strands tucked away securely, reducing friction from the wig cap and promoting healthy, protective hair growth underneath.Simple removal: When you are ready to take off your wig, your natural hair remains organized and tangle-free, making your post-wig hair care routine quick and effortless.

Part the hair: Divide the hair into two equal sections by creating a clean centre parting from the front hairline straight down to the nape of the neck.

Braid both sides: Take the two separate sections of hair and create a tight, flat braid on each side of your head.

Cross the braids: Take the two braids and criss-cross them horizontally across the back of your head.
Prioritise flatness: They do not have to look perfect, as long as they sit flush and close to your scalp to eliminate bulk.
Pin securely: Anchor the ends of the braids firmly in place using bobby pins.
Cap for final security:
Place a wig cap over your prepared hair to hold the pinned braids firmly in place.
An optional step:
This step is entirely optional, but it helps create an extra smooth surface and prevents stray hairs from slipping out.

French Braids Method (Best for thick hair)

The French braids method is highly suited for thick or high-density hair types.
Maximum flatness: French braiding anchors the hair securely against the scalp, keeping the bulk as close to the head as possible.
Smooth foundation:
This technique prevents the wig from looking “puffy” or riding up, ensuring a smooth, natural-looking silhouette.

Part the hair: Divide the hair into two equal sections by creating a clean centre parting from the front hairline straight down to the nape of the neck.

French braid both sides: Take the two separate sections of hair and create a tight, flat French braid on each side of your head.

Pin into mini buns: Take the two separate braids and coil each one down securely at the back of your head, styling them like low space buns.
Secure with pins: Anchor the coiled buns firmly against your scalp using bobby pins to keep them as flat as possible.

Cap for final security:
Place a wig cap over your prepared hair to hold the pinned braids firmly in place.
An optional step:
This step is entirely optional, but it helps create an extra smooth surface and prevents stray hairs from slipping out.

Pin curls method

Please note the above picture shows multiple pin curls.

The Fine-Hair Pin Curl Method

Divide the hair:
Part and divide your natural hair into 4 even sections.
Form the curls:
Wrap each section into a flat, large coil against your scalp and secure it tightly with bobby pins.
Cap for security: Place a wig cap over your prepared hair to hold everything firmly in place. This step is entirely optional

A reliable option: You can absolutely use pin curls to create a beautifully flat foundation under your wig.
The time factor: However, creating multiple precise curls can be quite time-consuming, making this method less ideal for quick, everyday wear.

If you have any questions please don’t hesitate to contact us here

Aftercare is essential for maintaining your Lush Wig. We want you to maintain its lifespan which is on average for a synthetic wig 4-6 months.

what you will need

A wide tooth comb
Note: never use a nylon bristle brush, as this material will break synthetic hair and cause static.

A bowl of warm water.
Note: never use boiling water as the intense heat can take out its style (like curls or waves) and weaken the wig fibers.

A wig shampoo
Note: an alternative to these specialist types; is a baby shampoo as they are mild.

Conditioner or leave in conditioner.
Cold water for final rinse

A towel
Note: microfiber towels or a tea towel size for shorter styles are excellent for absorption.

Wig stand (optional)

Method

First detangle the wig. Start st the bottom and work your way up removing tangles.

Fill the bowl with warm water and add a 50p size of shampoo to water, give it a swoosh.
Place your wig in the water, leave for 5 mins to soak and let the shampoo do its thing.

Use gentle squeezes but ever rub the hair in a scrubbing fashion as this will just damage the wig.

Rinse the wig with cold water, ensuring all shampoo suds are gone.

Conditioning

A wig conditioner can be applied to the hair, to keep it soft and supple and help with detangling.
Apply a 50p size of conditioner and work through the hair.
Rinse with cold water to remove the product.

leave-in conditioner

A leave-in conditioner can be sprayed onto the hair and combed through. These can be a convenient option as you don’t have to rinse the product out. It can also work wonders for de-tangling your wig in-between washes.

Drying

To dry the wig, squeeze out excess water and wrap in a towel, pressing down gently to absorb the water.
Note: never wring out water as this will cause damage.

Put your wig onto a wig stand and leave to dry, or if you don’t have one; leave on the towel to dry flat.

If you have any questions you want to ask, please email us here

Lush wigs are made of a high temperature synthetic fibre that can be heated to 140°C (284°F).

Use ceramic heat styling tools

Ceramic heat tools offer even heat distribution with adjustable temperature settings, allowing you to customize the heat up to 140c, but never above this setting as going any hotter could melt the fibers.
Note: This is the lowest setting on most hair tools. Please check your tools specifications before styling your wig.

Look for safety certifications like CE (Conformité Européenne) or BS EN (British Standard European Norm) which indicate the appliance meets safety standards.

Heat protection

Before applying any heat to your wig, for best results use a leave-in-conditioner or a heat protection spray for synthetic wigs to add extra protection.

Allow Sufficient Cooling Time

After heat styling, allow your wig to cool down. This cooling period helps the hairstyle set.

If you have any questions, please email us here

If your order requires discreet packaging just select that option at checkout.
The only evidence of the word ‘Lush Wigs’ that will remain will be in small text on the customs declaration for customers outside of the UK.