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Can I return an item?

If you would like to return your wig or feel it is faulty then please get in touch first. We will then begin the returns process for you. Wigs returned without being pre-arranged with us will not be refunded.

The wig must be returned within 30 days of purchase. It must be returned with all original packaging and tags still attached. The wig must not have be worn, brushed or restyled in any way.
We accept you need to remove the wig from its bag to inspect whether the colour and style is suitable.

We will process your refund as soon as the item has arrived with us and has been inspected.

Please note: We cannot accept responsibility for any damages incurred when styling or washing your wig.