What countries do we deliver to?
We currently offered tracked delivery to the following countries…
Andorra, Australia, Austria, Belgium, Brazil, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Israel, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway*, Poland, Portugal, Republic of Ireland, Romania, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, UK, United States, Vatican
* These countries are ‘signed for’ delivery and not ‘tracked’.
How much does delivery cost?
Royal Mail - Tracked Delivery
Please allow 24 hours for processing (Mon-Fri)
Delivery times - Royal Mail Tracked
UK > 2 business days
EU > 3-5 business days
Worldwide > 5-7 business days
How will I know if my order has processed correctly?
We will send you an email as soon as your order has been placed to let you know that we have received it and are ready to start preparing your delivery. Once your order has been marked as dispatched we will notify you via email.
How will my order be sent?
All our deliveries are sent using Royal Mail’s tracked service (unless stated).
Can I send a product to someone at a different address?
Yes you can. At checkout just complete the section titled ‘Deliver to a different address’ at checkout.
How do I return an item?
Wigs cannot be returned once worn for hygiene reasons. We cannot accept responsibility for any damages incurred when styling or washing your wig.
The wig must be returned within 14 days with all original packaging and tags still attached.
We do not accept returns when a customer is not happy with the colour or style of a wig. Please be aware of this before purchasing. Full colour information.
We offer mannequin photos and where applicable model photos, customers photos and reviews to help you decide whether the wig is suitable before making a purchase.
If you feel one of our items is defective or damaged then please get in touch first. We will then begin the returns process for you.
As soon as we receive the item and can confirm the problem, we will arrange the refund for you.
How do I know that your checkout is secure?
Our website uses AlphaSSL protection from Globalsign. Our payment gateway is also managed by PayPal systems so we do not store any debit/credit card details on our servers.
Do you offer discounts for ordering in bulk?
At this current time, no. We do not offer discounts for ordering in bulk.
For all UK and EU customers the price is inclusive of tax.
For countries outside the UK and EU you will be responsible for any import taxes that may occur when your items arrive.